Zoho Application Requirements - MIS Assignment

Customer Complaint Registration –Airtel Prepaid Services
Customer : Arun Kumar Bachu
Developer : Prakash M

                             

Prepare an application for customer complaint registration for Airtel prepaid services which has the following features

Ø  Create a Home page such that it contains the hyperlinks for Customer Registration and Complaint Registration tabs.

Ø  Create a User Guide for the customers such that the complaint registration process goes smoothly

Ø  Provide a tab named Customer Registration where customer should enter his details and register. It should contain the following fields with respective validations:

o   Name – Customer should enter his name which is a mandatory field.

o   Mobile No – Customer should enter his mobile number and it should have a validation that it should be a number. This is a mandatory field.

o   Circle –Customer should select his state from the list of states available in the dropdown.  This is a mandatory field.

o   City – Customer should select his city from the list of cities available in the dropdown. The cities will be populated according to the selection of states. This is a mandatory field.

o   Email Id –Customer should enter his email Id and it should have a validation that it should be in a proper format.  This is a mandatory field.

o   Address –Customer should enter his complete address in this field. This is a mandatory field.

Ø  After the customer has entered his details and submitted the form, Unique Customer Id should be generated and he should receive a mail stating his details has been registered successfully along with the unique ID generated.

Ø  After the customer has registered his details he should be navigated to Complaint Registration tab with a success message where he will register his complaints. The complaint registration tab will contain the following fields:

o   Customer No- Customer should select his mobile number from the list of dropdowns available. This numbers should be imported from the Customer Registration form.  If customer doesn’t find his number we have to provide an accommodation for him to enter his details and register in that page.

o   Customer Id- This field should be populated automatically when the customer selects his mobile number from the Customer No field and it should get disabled.

o   Complaint Category – This field should be a dropdown and there should four complaint categories in it. The categories are

§  Network Coverage

§  Net Not Available

§  Recharge

§  Unwanted Services Activated

o   Description of the Problem – Customer should enter his problem description here.  This is a mandatory field.

Ø  There should be certain fields which will get displayed when certain Complaint Categories are selected. They are as follows:

o   When Net Not Available Category is selected field named Net Pack will be displayed with the following dropdown list

o   2g

o   3g

o   When Recharge Category is selected two new fields named Complaint Type and Amount Recharged will be displayed which are mandatory fields. The Complaint Type should have a dropdown list as follows:

o   Booster Not Activated

o   TalkTime Not Credited

o   When Unwanted Services Activated Category is selected a new field named Complaint Type will be displayed which is a mandatory field. The Complaint Type should have a dropdown list as follows:

o   HelloTunes

o   SpecialSMS

o   Others

                When Others is selected as Complaint Type a new field named Others Please Specify should be displayed where customer enters additional information for it.

Ø  When Customer clicks Submit after lodging his complaint, success message should be displayed to him and a mail should be sent to him by saying his complaint has been registered and also to the authorities for intimation that a customer has registered his complaint.

Ø  After the Successful complaint registration Home page should be displayed to the customer.

The application has been developed and you can feel the glimpse of Final signed off Application by clicking below link:

  Airtel Prepaid Services - Jo tera hain, woh mera hain !!!